Call Center Manager 8.3.1
Description from the publisher
Automatically measuring and adjusting the pace of outbound calls, ensuring that Agent efficiency is maximized while the FTC's strict limitations on Dropped and Abandoned-Call rates are honored. Allowing quick and easy call monitoring, recording and live-call whisper coaching to provide fast and highly effective training and supervisory feedback for new agents. Tracking, collecting and reporting of call volume, agent and campaign performance.
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